The useful starting point is to make the required outcome visible, assign the right checks to the right stage of the work, and record anything that needs a decision rather than relying on an informal handover.
What to focus on
- Inspect from the guest's point of view, beginning at the entrance and moving room by room.
- Check touchpoints, mirrors, kitchen equipment, bedding and rubbish separately.
- Record defects and maintenance issues before the property is marked ready.
Put the process into practice
Start with the actual property, site or job you are managing. Confirm the scope, access, person responsible for decisions and any evidence that needs to be captured. The aim is not to create paperwork for its own sake; it is to make the next step clear for the person doing the work and the person reviewing it.
Where the work involves a client site, guest property or handover deadline, keep changes and exceptions visible. A small, well-run record is usually more useful than a lengthy document nobody returns to.
COMMON QUESTION
Who should complete the inspection?
It can be the cleaner, a team lead or the host, but the person should be clear about the expected standard and escalation process.