Cleaning business

What to Ask During a Commercial Cleaning Survey

A question-led structure for understanding access, standards, responsibilities and current cleaning frustrations at a commercial site.

Practical operating guidance · reviewed 5 September 2026

The useful starting point is to make the required outcome visible, assign the right checks to the right stage of the work, and record anything that needs a decision rather than relying on an informal handover.

What to focus on

  • Ask who can approve variations and who will be the day-to-day site contact.
  • Clarify what is included, excluded, periodic and specialist before discussing a price.
  • Record the current contractor issues carefully without assuming a solution before the site is assessed.

Put the process into practice

Start with the actual property, site or job you are managing. Confirm the scope, access, person responsible for decisions and any evidence that needs to be captured. The aim is not to create paperwork for its own sake; it is to make the next step clear for the person doing the work and the person reviewing it.

Where the work involves a client site, guest property or handover deadline, keep changes and exceptions visible. A small, well-run record is usually more useful than a lengthy document nobody returns to.

COMMON QUESTION

Should I ask about the existing contractor?

Yes, if there is one. It can identify process gaps, but the new proposal should still be based on the actual site and agreed scope.

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